We use Google Analytics and cookies to analyze our site's performance. These services help us track approximate location, browser information, device information and language used. Those metrics are solely used to provide an overview of how people interact with our website. We do not profile customers based on any of the above listed information.
When you create an account on our website, we ask you for your phone number and email address. We collect, store and process the information you have provided us for contacting you.
Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer. We will store and use this data to show you campaign analytics and results including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of our website (third party link shortener, GA tracking, etc) you must refer to their specific third party policies which you will need to agree with. Upon sending the text messages, we will pass the data to our text message operators, Twilio, to fulfill their delivery.
Information is being shared to Twilio only upon initialising a campaign. If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.
By creating an account on any of the supported platforms the rules from point 1.2 apply.
Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer or directly initialising a campaign sent via the Text marketing section in your E-Commerce platform. We make a series of calls to the platform where we fetch recipient phone numbers and names where applicable. When using automations, we get the recipient’s First name, Telephone number and products in cart and use this data to send them a personalized text message, following the best practices guide available inside the Shopify app. We then use this data to display analytics as presented below. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of our website (third party link shortener, GA tracking, etc) you must refer to their specific third party policies which you will need to agree with. Upon sending the text messages, we will pass the data to our text messages operators, Twilio, to fulfill their delivery.
Information is being shared to Twilio only upon initializing a marketing campaign. We will store and use this data to show you campaign analytics results including message delivery status, sent status, number of orders, ROI and purchases resulted in a sale. We will also show clicks based on country and data that details the number of clicks (when using our native link shortener). If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.
We are processing all transactions on Shopify via Shopify's payment provider. Shopify acts as a payment gateway and automatically processes paid orders. We do not collect and/or store any credit card or bank information besides whether the order was paid or not.
You have the right to request access to the information that we store for you. You can do this by contacting us at email@example.com. Before we provide you access to your information we might need to verify your identity. We will process your request electronically.
SMS NPS takes care to secure personal data. All user information is encrypted and protected from unauthorized access, manipulation, falsification, and unauthorized disclosure. We do not share, exchange or give away your information except when necessary for sending text messages with our partner mentioned in 1.3 and 1.5.
If you believe that the information we have on file for you is not up to date you can reach out to us so we can update it for you.
SMS NPS respects our users’ and their customers’ privacy. Therefore, we will only use the information you share with us to route and connect the sender with the intended recipient, and transmit mobile messages. This includes but is not limited to sharing information with:
We do not sell, rent, lease, loan, trade, or in any other way participate in the for-profit exchange of any phone numbers or customer information collected through our service. Nonetheless, we reserve the right to disclose any information at all times, if made necessary by any law, regulation or governmental request, to avoid liability, or to protect our rights and/or property.
Subject to certain limitations, the CCPA provides California consumers the right to request more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. We will verify your request using the information associated with your account which might be your email and phone number. Government identification may be required. SMS NPS Customers can also designate an authorized agent to exercise these rights on their behalf.
If you wish to contact us regarding the rules stated above you can do this either by mail via email@example.com.
Last Modified: Feb 24, 2020